Come work with us!
Generations is a family‐owned and operated business whose success is built on a long and distinguished family legacy of service excellence to seniors, going back to 1943. Dedicated to a culture of empowerment, vitality, effectiveness, heart, and mission (Enhancing Lives and Celebrating the Excitement of Living!), with each of us bringing unique gifts and complementary skills, our team supports, guides, and serves our senior living communities across California, Colorado, Oregon, Utah, and Washington. We are a family caring for families, focused on our 5 Cherish Values and service with character, and simply unlike any where you have ever worked. Come find a home with us.
Chief Operating Officer/President – Generations
Supervisor: Chief Executive Officer
General Job Summary: Leads and supports Generations, CEO in the overall leadership, management and operational vision of the company. Establishes and implements operating policies and procedures. Responsible for development and implementation of Generations strategic operating plan. Mentors senior leadership regarding leadership excellence, mission, vision and values through formal and informal means and by example.
Scope of Job Tasks:
- Provides leadership to ensure that the Generations mission and the core values of the company are put into practice;
- Know, understand and live the “FISH” philosophy and the service standards that are integrated into our everyday work culture.
- Be actively involved in the “FISH” philosophy and our vision of exceeding the
- expectations of all those we serve, using “Wendell’s 5 Keys” to do so.
- Consistently demonstrate the practice of “Management by Walking Around” when visiting communities.
- Lead Generations to be “World Class” in service, care and keeping of our resident and staff (Wendell’s 5 Keys)
- Leads in development of initial community Operating and Capital Budgets with input from key stakeholders, (i.e. CFO, VP of Ops, Sr. ED’s, etc.)
- Holds primary responsibility for development, communication and implementation of operational strategy plan.
- Enhance and or develop, implement and enforce policies/procedures or systems of the organization that will improve the overall operation and effectiveness of Generations and allow us to meet our operational and strategic goals.
- Mentorship and leadership training for next generation of family owners.
- Plan, develop, organize, implement, direct and evaluate the organizations fiscal function and performance. Direct and or implement change as needed.
- Communicate regularly with CEO aligning plans, goals, objectives, schedules and updates
- Lead and guide each community to reach and maintain their goals and objectives of high performance while ensuring the processes are in best practices of Generations and in keeping with Generations Values.
- Assist in reviewing and presenting information at quarterly board meetings,
- owner meetings and development meetings and as requested.Lead the education of Senior Leaders and Senior Executive Directors through on-site and off-site training at quarterly senior leader meetings and as needed.
- IT strategy consultation
- HR strategy consultation
- Work with partners and stakeholders to ensure that expectations of Generations Mission Vision and Values are being met and/or exceeded.
- Involved in investigation/establishment and maintenance of new and existing business partnerships and potential management contracts.
- Attend staff, resident and industry conference meetings and events as needed or requested.
- Attend all staff meetings and in-services to keep your self informed and engaged (as schedule allows) *
- Communicates with co-workers in a positive, supportive and mentoring manner.
- Willing to promote safe work environment for self and all other employees.
- Other duties may be assigned to meet business needs.
Non-Essential Job Functions and Responsibilities*
Qualifications and Skills Required:
Mission, Vision & Values Alignment
- A Vitality steward
- Strategic Thinking
- Business Acumen
- Problem Solving/Analysis
- Decision Making
- Performance Management
- Results Driven
- Communication Proficiency
- Financial Management
This position leads/manages the senior executive team including;Vice President of Finance, the Vice President of Operations, Vice President of Quality, Vice President of Design & Development and Generations Human Resource Director along with being responsible for the performance management and hiring of senior-level management.
Education: Ability to read, work with numbers, write, and follow written and direction. Excellent conversation and interpersonal skills required.
Minimum bachelor’s degree in appropriate field, master’s preferred. Commitment to life-long-learning required.
Work Experience: Preference will be made for individuals with previous operations experience in senior housing.
Supervision: Needs to be self-directed, organized, and results-driven. Needs to meet deadlines and manage time well. Reports to CEO.
Working Conditions: Works indoors in well-lighted and ventilated office. Works with others in office and all departments directly. Travels often.
To carry out all of the duties and responsibilities to the best ability possible. Maintain resident/employee confidentiality. Must present a professional demeanor that communicates to current and prospective residents, family members, vendors and staff the corporate philosophy and mission statement of service, goodwill and genuine interest in the resident’s and staffs unique and changing needs.
Senior Executive Director – CherryWood Village
Generations LLC is currently accepting resumes from individuals who thrive in an environment where you have the opportunity to enhance lives each day. Come and join us in as our next Senior Executive Director in Portland, Oregon. This location provides a range of housing options in a charming village setting. This community offers retirement and assisted living options—including seasonal stays—and Parkview Memory Care.
General Job Summary
Maintains the successful operation of the senior living community. Directs, coordinates and supervises all aspects of the business. Complies with federal, state and local standards for community operation. Complies with Adventist Health mission and operating practices as delineated in the property operation and management agreement. Communicates the Generations’ philosophy and all policies to staff and residents both in word and by example.
Essential Functions and Responsibilities of the Job Include:
The following job assignments are not in order of importance. The Senior Executive Director reports to the VP of Operations. This position’s duties include, but are not limited to the following:
- The primary task of the Senior Executive Director is to lead the community in fulfilling Generation’s mission to Enhance Lives and Celebrate the Excitement of Living. Oversees day to day business of the entire campus.
- Supervises and mentors Senior Leadership Team, comprised of ED of Independent Living, ED of Assisted Living, ED of Parkview Memory Care, HR director, Maintenance Director, Business Office Manager, Chaplin, Sales Director and Vitality Director.
- Oversee business management, cash, AP and AR management of all businesses.
- Oversee development and ongoing management of budgets. Assist and guide managers with department-specific management as needed.
- Responsible to oversee the development, maintenance and improvement of all community policies/procedures and maintains compliance with all local, state and federal regulations related to them.
- Represent the company at the state, local and community levels. *
- Know and understand the “FISH” philosophy and the service standards that are integrated into our everyday work culture.
- In concert with COO and ownership, negotiate major contacts. Authorized to negotiate minor contracts independently.
- Implement, oversee and manage Generations management training program. *
- Manage all litigation and claims issues. Consult with COO and ownership closely.
- Maintain an entrepreneurial spirit by continually reviewing budget performance for revenue enhancement and cost reduction opportunities.
- Approve budget variances, off scale wage increases, manager reviews, counseling, terminations and management-level hiring.
- Work closely with Sales Director to meet and exceed census targets. This includes: review and approval of annual sales plan, participating in weekly sales planning sessions, meeting with Sales Director a minimum of weekly, participating actively in the sales process when needed.
- In concert with Support Center Quality Enhancement Director, direct all community quality enhancement initiatives, guided by “Wendell’s 5 Keys of Business Success”. Including, but not limited to: resident satisfaction, employee satisfaction, facility maintenance, clinical quality indicators and state and federal quality guidelines.
- Direct and review daily, monthly and quarterly reporting as needed and directed by Support Center and ownership.
- Oversee all incentive programs.
- Be on call and available for the community as needed. Cover other administrators/managers while on vacations. Coordinate coverage in your absence.
- Maintains current knowledge of local, state and federal regulations pertaining to the facility operations.
- Support Vitality Programming throughout community through support of Vitality Director and the Senior ED’s own example.
- Fosters an environment of open communication with management through attitude, example, “management-by-walking-around”, attendance and participation in stand-up meetings, weekly Leadership meetings, Orientation and All Staff meetings.
Other duties as assigned to meet business needs
Performs all other duties as required
Qualifications and Skills Required (Minimum qualifications):
Education: Bachelors Degree in related field. Thorough understanding of local, state and federal regulations as they relate to community-based, long term care and senior housing.
Experience: Minimum of 5 years proven leadership experience in senior housing / long term care / community based care. Minimum 5 years experience successfully managing complex budgets.
Skills, Knowledge and Abilities:
Ability to read, write, communicate and follow written and oral instructions in the English language.
Functions as a team member, often requiring leadership abilities
Ability to communicate with empathy and compassion
This position requires the ability to speak in public and communicate clearly
Work day…8 hours, more when necessary
Stands…often, for short periods
Sits…often, for up to 3 hours
Walks…often, short distances
Stairs…occasional, but not necessary
Needs to be self-directed and possess the ability to make decisions. Works closely with COO and ownership.
Works in well-lit, well-ventilated offices. Deals with the public, personnel, visitors, family members and residents under many different circumstances. Some travel required.
To facilitate and promote the policies and procedures needed to provide quality care and services to the residents. To keep all personnel, resident and related matters confidential. Perform all other duties as directed by supervisor.