In the middle of big challenges, I find myself recalling Generations history. One moment that comes to mind is of Marcia Parisi, of Fairfield Village, accepting a Distinguished Service Award. On stage she said, “I am part of Generations, who honors faith and family, and community, and vitality, and friends and laughter, and love and loyalty.” Marcia highlighted the deep pool of strength and devotion that lives here. In a challenge it is exactly what keeps our community family strong..

Company-wide, we are staying healthy. Currently we have no residents with COVID-19. One staff member at Montage Ridge (Denver) and one at Paradise Village Parkview (San Diego) tested positive for COVID-19. However, it has been 17 days since the last shift worked at Montage Ridge and eleven since the last shift at Parkview. Both are under self-quarantine. Residents and fellow staff had limited exposure and are all doing well.

The following are some other actions and updates we think you may be interested in.

  • This has allowed us to lay out an initial response strategy, to be done with thoroughness and care, in the event of potential exposure on campus, which includes immediately investigating facts; meeting with leadership to ensure accurate information and consistency of response; meeting individually with those possibly exposed and ensuring appropriate actions and monitoring; meeting with our entire staff family to share facts, answer questions, reinforce infection control protocol, and discuss any additional measures to be taken; and communicating with our entire resident family and their families to share facts, response strategies, and invite questions.
  • We have expanded our defined potential symptoms for screening and monitoring to be anything remotely associated with COVID-19, such as eye redness, chills, muscle pain/aches, or loss of taste/smell.
  • Though not needed for symptoms, we have added the universal use of facemasks for all staff and visitors, principally for peace of mind, using primarily cloth masks, daily laundered, and asking essential visitors to provide their own where at all possible. We are inviting volunteers with sewing skills to support this inventory. Anyone interested is welcome to reach out to
  • We are assigning duties to limit staff to specific areas of the community (“cohorting”) to reduce levels of campus-wide interaction.
  • We are preparing for the potential of sheltering staff who wish it, to limit potential of their being exposed to coronavirus in public, off-duty, or at home.
  • We have been actively hiring staff and maintaining staffing ratios to ensure we have a good pool of back up so only healthy staff are serving.
  • We have taken steps to cherish our employees through the unique needs of this challenge, providing free shift meals, strategizing childcare, getting creative with our hours, and ensuring a full complement of leadership all days of the week.
  • Members of our Generations Home Office are phoning-a-friend, working through our resident phonebook, just to check in, see how they are doing, and what we can do to facilitate connections with loved ones.

The following are some continued and ongoing actions:

  • We remain in communication with health officials to ensure we stay in alignment.
  • We continue with recommended and best practice infection control procedures and owe special recognition to the tireless efforts of Environmental Services.
  • Our Clinical team, under our Clinical Director’s guidance, continues to nimbly evolve our approach as CDC or health department recommendations develop.
  • We continue to screen all professionals, visitors, vendors, and staff before entry.
  • We continue to monitor residents in care daily, keeping a sharp and educated eye out for all symptoms and changes in behavior or condition.
  • We continue to not permit visitors at this time* and invite engagement with loved ones via phone, text, facetime, etc. Our team is happy to assist.
  • We are so far maintaining important critical emergency supplies and are working with various vendors and local public health departments to sustain them.
  • Our Vitality teams continue to focus on engaging our residents to limit physical contact, encouraging engagement from within resident apartments. As social distancing policy continues, group activities remain suspended, but hallway activities from doorways continue. Memory care teams focus on lots of one on one time.
  • Our Culinary teams continue to provide meals tray service/delivery. For those residents who require observation we adopt social distancing as much as possible.
  • We continue to manage drop off locations for online orders/delivery, using the main campus entrance address and ensuring internal transfer to residents.

We will continue to keep you informed both as needed and for general updates. Thank you for standing with us.

All my best,

Melody Gabriel, CEO


*Exceptions are made, conditionally, for end-of-life situations. Anyone with symptoms, regrettably, cannot be permitted. We are required to limit visitors to two at once. Visitors must wear a mask, follow staff instruction, and restrict the visit to the resident’s room.