RE: Our Adopting of New Centers for Medicare and Medicaid (CMS) Guidelines

We are dedicated to keeping you informed of measures we are actively taking to protect and cherish the members of our community and we will be providing regular updates. Ensuring our residents and staff have a safe and healthy environment is our greatest concern.

We have been advised by CMS to restrict all visitors and non-essential health care personnel, with some exceptions.**

We are here notifying you to please defer any visitations and in person interactions until further notice. If you know of anyone we may not have reached through this letter, through our entryway/onsite signage, and/or our online updates, we request that you please share with your loved ones this update. We invited residents to engage with loved ones via phone, text, facetime, etc. Our team is happy to assist.

 In addition, we would like you to know some ongoing and/or further measures we are taking:

  • We continue with recommended and best practice infection prevention procedures and maintaining important critical emergency supplies.
  • We continue to screen all necessary/critical professionals and vendors and our staff for exposure risk. Those with any respiratory symptoms and/or known exposure risk are escorted off campus.
  • We are monitoring our staff and residents for fever and respiratory symptoms throughout the day.
  • While we are screening and verifying the absence of symptoms, we also ask for self-monitoring and reporting. Any person who enters our community is asked to monitor for signs and symptoms of respiratory infection, for at least 14 days after exiting the community. If symptoms occur, please self-isolate at home, contact your healthcare provider, and immediately notify us.
  • We are cancelling all group activities. Our Vitality teams are focusing on engaging residents in ways to limit physical contact, limiting transportation to necessary medical appointments, and are enriching lives in creative ways, such as through the distribution of Vitality kits to encourage engagement from within resident apartments. Social distancing is community policy. We are reminding residents to perform frequent hand hygiene.
  • We are canceling all communal dining. Our Culinary teams are providing meal tray service/delivery options. For those residents who require observation we are adopting this requirement as creatively as possible.
  • We are facilitating drop off locations for online orders/food delivery, and/or family care packages you may wish to deliver or send. Please use the main campus entrance address to route all deliveries to the proper entry points. We will ensure internal delivery to residents.

It is our honor, intention, and responsibility to provide a community environment that cherishes those who live and work in it. Having this purpose close to heart makes the difficult decisions easier, because we know who we love and serve. We plan to care for our people with every resource and best practice in our toolkit. We face these unusual times together and wish to thank you for standing with us. Together we are strong and ready.

Please take care of yourself, each other, and your family.


Melody Gabriel, CEO


** Exceptions may be made, conditionally, for certain compassionate care situations, such as an end-of-life situations. Decisions about visitation during an end of life situation will be made on a case by case basis, which will include careful screenings of the visitor (including clergy, bereavement counselors, etc.) for fever or respiratory symptoms. Those with symptoms of a respiratory infection (fever, cough, shortness of breath, or sore throat) will, much to our regret, not be permitted to enter the community, regardless of an end-of-life situations. We are required to limit visitors to two (2) at one time. Those visitors that are permitted, must wear a facemask while in the building, follow staff instruction on PPE, and restrict their visit to the resident’s room or other designated location. Those visitors will be reminded to frequently perform hand hygiene. We have been advised by CMS to tell visitors to refrain from physical contact and to practice social distances with no hand-shaking or hugging, remaining six feet apart.