March 12th, 2020
Letter From Our CEO
Because our cherished residents are our first priority and older adults are the most vulnerable to COVID-19, and because the dynamics and timeline of transmission are still being understood, we are acting out of a great abundance of caution to keep our community healthy and well. We want to continue to keep you informed of measures we are actively taking. A happy, healthy community takes a village!
- We are limiting visitors to those defined as essential.* Visiting hours are between 8:00am and 5:00pm. We ask that you engage with your loved ones via phone, text, facetime, etc. Our team is happy to assist.
- All essential visitors, visiting professionals, and vendors are being directed to specific community entrances where they will be screened for exposure risk. Anyone with an symptoms of respiratory illness, international travel in the last 14 days, or any exposure to those with known or suspect COVID-19 or suspect respiratory illness are being deterred. All visitors are being directed to handwashing stations before proceeding on campus.
- Our Sales Associates are doing preemptive screening of any potential move-ins should any of those persons have possible exposure risk or symptoms.
- Our staff are being screened for exposure risk or symptoms daily before their shift start.
- Our Vitality teams are reorganizing our programming. We will not host outside guests or big groups and have limited transportation to scenic drives and medical appointments.
- We continue with recommended and best practice infection prevention procedures, refreshing related staff trainings, and maintaining important critical emergency supplies.
- We have steps in place for execution in the event of various scenarios, including if there is a case on campus.
- We will reach out to you with further updates and will continue to post general updates on our community’s facebook page.
- We have been tracking updated Centers for Disease Control and Prevention (CDC) recommendations, specifically those focused on protecting seniors.
Essential individual includes:
- Community staff;
- Outside medical personnel;
- Necessary vendors;
- Adult protective services staff;
- Licensing and survey staff;
- Long Term Care Ombudsman and Deputies (not volunteers);
- Friends or family members visiting during end-of-life stages;
- Friends or family who are essential for the individual’s emotional well-being and care.
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